TERMS AND CONDITIONS
100 percent satisfaction guaranteed. If you are not satisfied with your purchase from the Quail Mountain Ranch e-store, return your item within seven days for a full refund.
While we strive for same day shipping, please allow two business days for most orders to ship from time of payment. Some special and drop ship orders may take as much as four days to ship. Payment: We accept paypal and all major credit cards. If you are paying via check or money order, send to Quail Mountain Ranch, 1775 Grass Valley Highway, Suite B, Auburn, CA 95603 after notifying us via email. If you would like to pick your order up from our store location, please email us to let us know and select store pickup at checkout.
We ship via Fed Ex ground, UPS ground, USPS Priority Mail or Parcel Select for most items (unless otherwise noted). If you would like faster service to the continental U.S., we can expedite your order at additional cost. Please send inquiry on shipping charges via Fed Ex. All orders are shipped delivery confirmation or with tracking, so if you would like your tracking info, please send a note. Please give us your email for automatic notification. With some items, shippers now require a telephone number and best time to deliver. You may provide this information when ordering to speed your order, or you may wait until contacted for this information.
Note: While most of our orders are delivered within seven working days of your purchase, please allow up to two weeks shipping time. If you are concerned about your package, please contact us via email at firstname.lastname@example.org so that we may research the shipping status.
We are normally very prompt with response, but please allow 48 hours for this research.
Our e-store will automatically add 7.5% sales tax to your purchase if you are a California resident. Sorry!
We want happy customers who will return time after time, and so offer a 100 percent satisfaction guarantee. If there is any question about your order, please send a note. If we can't resolve a problem you might have, you may return your item within seven days of your purchase date. If you’ve purchased and item by mistake, you will be asked to pay for return shipping.